Our goal is to dispatch orders within 24 hours of being placed, and they are typically delivered within approximately 2–5 business days. Orders placed on weekends and public holidays will be processed on the next business day. We strive to deliver your order within the estimated time frames, but delays may occur. Please note to allow an additional business day for the order to be processed at our warehouse.

Shipping cost within Sweden: 59 SEK

Shipping cost to EU: 99 SEK

Shipping cost to the rest of the world: 199 SEK

Please note that customs duties or other import fees may apply for international shipments, and we do not cover these additional expenses.

According to the Distance and Off-Premises Contracts Act, as a consumer, you always have a 14-day right of withdrawal after you have received your product. To return the item, it must be unused with the accompanying tags. If we determine that the quality of the product has been affected due to more usage than necessary, a deduction from the refund will be made. The deduction is determined on a case-by-case basis.Please note that the customer is responsible for any return shipping costs. If you want to return an order, please contact us at info@naout.se.

The refund will be processed through the same payment method you used for your order. For example, if the original purchase was made with a credit card, we will refund the amount to the same card. Refunds are usually made within a maximum of 14 calendar days from the time we receive your returned product. Please note that depending on your bank or payment provider, it may take a few additional days for the refunded amount to appear in your account.

If you have a complaint about a product, please send us an email at info@naout.se and write "Complaint" in the subject line.